Returns, refunds and exchanges

Every record is checked by hand before it is packed, and photographed as it actually is before it is listed. What you see in the pictures is the record that will arrive. You have 7 days from delivery to raise a problem.

If something is wrong with the record — we cover it

We check every record before it goes out, but things do happen in transit. If any of the following apply, the cost is ours, not yours:

• It arrived damaged in transit.
• It is materially worse than its grade — marks that were not visible in the photographs, or a record graded VG+ that skips.
• It is the wrong record.
• It never arrived.

In these cases you get a full refund including the postage you paid, and we cover the return postage too — or we replace the record, whichever you prefer. There is no restocking fee. Send us a photograph of the problem and we will sort it out.

If you simply changed your mind

You can still return it within 7 days, provided the record comes back in the same condition it was sent. Two things apply:

• A 15% restocking fee is deducted from the refund. Each record is a single copy, so a return takes it off sale and it has to be checked and re-listed by hand.
• Return postage is yours to pay, and the original postage is not refunded.

Exchanges

Prefer a different record instead of your money back? We will exchange it for anything of the same value within 7 days and waive the restocking fee. You cover the postage each way; any difference in price is settled either way.

Returning in person

You are welcome to bring a record back to us in New Delhi instead of posting it. Nothing to pay for postage, and we can look at it together — get in touch first so we know to expect you.

What is not a fault

Surface noise consistent with the stated grade. A used record is not a new record — VG and below will have audible noise, and that is exactly what the grade means. Our grading page sets out what each grade sounds like, so please read it and look at the photographs before buying.

How to start a return

Write to us within 7 days of delivery with your order number and, if something is wrong, a photograph — see Contact. We answer every message. Once the record is back with us the refund goes to your original payment method, normally within 5 working days.

Cancelling before dispatch

If your order has not gone out yet, tell us and we will cancel and refund it in full. No fee, no questions.